System Live Limited Privacy Policy

Last updated June 21, 2022

This privacy policy for System Live Limited describes how and why we might collect, store, use, and/or share your information when you use our software or consultancy services which includes:

• Observation Live
• Action Live
• Planning Live
• Notification Live
• WhatsApp Live
• Journey Live
• ILP Live
• Grade Live
• Consultancy Services

The type of personal information we collect

We currently collect and process the following information:

1. Account Holder
   1. Name
   2. Email Address
   3. Phone Number
2. Personal identifiers for employees
   1. Name
   2. Reference Number
   3. Email Address
   4. Mobile Number
   5. Photo
3. Personal identifiers for students
   1. Name
   2. Reference Number
   3. Email Address
   4. Mobile Number
   5. Photo
   6. Gender
   7. Ethnicity
   8. Date of Birth
   9. Enrolments
   10. Performance information e.g. grades, attendance
4. Information related to employee lesson observations.
5. Action plans for employees.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

1. To contact the account holder through newsletters, when we release updated versions of the software and notifications of service contract renewals.
2. To help configure the software such as importing of data.
3. To train users how to use the software.
4. To help diagnose issues with the software.
5. To provide reporting capabilities within the software.

We do not share this information with any organisations or individuals.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@system-live.com
2. We have a contractual obligation.
3. We have a legal obligation.
4. We have a vital interest.
5. We need it to perform a public task.
6. We have a legitimate interest.

How we store your personal information

Your information is securely stored. We only store account holder information.

We keep this data while the account holder is still a customer. We will then dispose of your information by deleting the data.

We may for support purposes request a copy of your database to be sent to us to diagnose problems. This will be immediately deleted once the diagnosis is completed.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at privacy@system-live.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@system-live.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website